Application Support Analyst - Marcus Donald People

Application Support Analyst

Marcus Donald People Limited Published: September 6, 2017
USD55 - USD65 per hour


Application Support Analyst

Marcus Donald are looking for an Application Support Analyst for a global professional service in Downtown Houston. This is an initial contract position paying between $55-$65 an hour depending on experience with the view (for the right person) to go permanent with an annual salary for $60-$80k per annum.

Working in a global application support team directly supporting users based in three timezones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support business operations. In this role you will support users both remotely and in person based in the office you are located at.

Main Responsibilities of an Application Support Analyst:

  • Act as the main support point of contact for two critical business systems for Americas region.
  • Resolve support ticket via remote and in person
  • Support the rollout of new systems and act as the SME for these systems working with business users, development team, project teams and senior management.

Ideal Application Support Analyst:

  • Strong verbal communication skills, confident and good with people.
  • Prepared to learn on your own, OK to manage a lot of tasks from support work to small projects.
  • Takes ownership of issues through to resolution.
  • Tech – Linux and Java (Core, JMS) with support experience (Dev experience in past also highly desirable)
  • Team player and good at forming relationships as we are a global team.

Tech Skills

  • Good understanding of ITIL methodology (ITIL certifications preferred) with proven operational experience in previous roles.
  • Exposure to industry standard ITSM tools (ServiceNow strongly preferred)
  • Knowledge of troubleshooting & supporting applications running on either
    • Linux (preferred)
    • or Windows server OS,
  • 2 years minimum previous application development skills in either
    • .Net
    • Java Core / JMS (preferred)
  • Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC, RDP, NAT, SMTP
  • Webservers
    • Windows IIS
    • Linux apache, Tomcat and Weblogic (preferred)
  • Knowledge of SQL Query language

If you feel you have the correct experience and are interested in finding out more info please apply with up to date CV and I will contact you ASAP.

Application Support Analyst

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