Service Desk Team Leader / IT Support Team Lead - Marcus Donald People

Service Desk Team Leader / IT Support Team Lead

Marcus Donald People Limited
Published
January 11, 2018
Category
Job Type
Salary
£35000 - £40000 per annum

Description

Service Desk Team Leader / IT Support Team Lead

Marcus Donald are currently looking for a Service Desk Team Leader to work for one of the most respected clients within the Insurance sector in Central London. 

You will be responsible for leading team of 3 support analysts and overseeing the Incident and Request Management process in a fast-paced environment. You will also be involved in maintaining and improving service levels and training staff for high productivity. 

Responsibilities required for Service Desk Team Leader / IT Support Team Lead:

  • To provide leadership and supervision of the service desk analysts. 
  • To maintain high levels of call ownership - resolving, progressing and managing all calls to a satisfactory conclusion. 
  • Plan, coordinate and supervise the workload for the service desk staff 
  • Communicate effectively to internal stakeholders and IT Management when major incidents occur 
  • To conduct staff reviews and appraisal as required

Technical Skills/ Competencies required for Service Desk Team Leader / IT Support Team Lead:

  • Previous Service Desk Team Lead experience 
  • Insurance/ Professional Services Sector Experience 
  • Virtualisation technologies including Citrix VDI 
  • Microsoft Products (Windows 10/2008/2016/Office) 
  • Strong technical ability
  • Excellent organisational skills with strong attention to detail 
  • A clear understanding of how to prioritise and delegate effectively 

This is a fantastic opportunity for someone to take on a new challenge and be part of a great company. My client offers a competitive salary plus amazing benefits. 
 
If you feel this is a suitable role and you would like to find out more, please contact Bobby or alternatively, apply through this advert. 

Service Desk Team Leader / IT Support Team Lead

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