Infrastructure 3rd Line Support Engineer - Networking / Server
Marcus Donald People Limited Published: March 20, 2017
Job Type
£48000 - £53000 per annum, Benefits: Company Benefits


Infrastructure 3rd Line Support Engineer - Windows / Networking / Server  

An exciting opportunity has risen for a Infrastructure 3rd Line Support Engineer to join a company based in North West London. 

The successful candidate will not only be supporting the internal international IT infrastructure and data centers, but will also be responsible for delivering IT project-based work within the organisation. You will be working in a mixed operating system environment on a variety of systems and technologies that are critical to the operation of the business and the delivery of projects and ongoing service to clients. 

The right candidate will be offered a salary of £48,000 - £53,000 p/a plus amazing company benefits.


  • Customer facing, service-orientated - technical support role, supporting internal users
  • 3rd line technical support
  • Training and mentoring junior colleagues in the delivery of quality technical support and service
  • Hardware fault diagnosing, reporting issues/problems to hardware supplier 
  • Support desktop engineers when required with rollout of workstations, and to provide assistance to desktop engineers when workload is high
  • Implement IT projects and tasks
  • Maintence, upgrades and decommissioning 

Key Skills:

  • Windows server 2003 - 2012 r2
  • Active Directory / Group Policy
  • Networking, including firewalls - VPN, MPLS, NAT VLANs
  • Cisco - Switches & Routers
  • Office 365
  • MS Office 2013
  • Juniper
  • Linux / DevOps background
  • Previous experience working within a retail enviornment or simular


  • Redhat
  • Skype for Buisness
  • VDI
  • Exposure to ITIL processes
  • Telephony

If you are interested in this position or would like to know more information call Sian from Marcus Donald on 0203 328 0400 or apply through this job advert.

Infrastructure 3rd Line Support Engineer - Windows / Networking / Server  

infrastructure / third line / 3rd line / support engineer / senior support / cisco / windows / bau / project

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